Veteran Owned 
Veteran Owned
If you don't see your question here don't be shy, contact us!
You may place your order on our website, over the phone or by email. We currently do not offer public access into our facility. All orders will be delivered to customers via UPS or FedEx. If you are seeking a quote or have an inquiry about services that we provide, the fastest way to receive a response is by emailing us at customersvc@sensationaltees.com.
Our corporate office is located in Chesapeake, Virginia we were founded on August 30, 2013. We do not physically print orders at our corporate office instead we are contracted with a large network of printing facilities here in Hampton Roads and across the USA. Working with a vast network of printing facilities allows us to eliminate production overhead cost that normally would be passed onto the customer. In turn we then pass along our savings to our customers allowing us to offer the same high quality and popular products as our competitors but at a much lower price.
We accept Visa, MasterCard, Discover, American Express, and PayPal. We accept payments by phone, online via our website and by electronic invoice.
We ship to all states and territories of the USA. We offer international shipping at additional cost to cover customs, international shipping rates and other fees. Please contact us for our international rates and policy.
Once an order is submitted you have 24 hours to make any changes. Any changes or additions after 24 hours may incur restocking fees of up to 20% of your order total minus fees and taxes. Note: Changes or additions to your order may delay turnaround time.
If a reorder occurs 30 days from the original date of purchase, we extend the same unit prices per shirt, reset charges will apply. Reorders placed after 30 days may be priced as new orders.
Sensational Tees always offers quantity discounts, meaning the more you order at one time, the more discount you will receive. If you're ordering the same design, but want to mix and match different colors or styles, call us at 757-240-3160 or email us at customersvc@sensationaltees.com and we'll make sure you get the best price.
No, you can mix and match however you like as long as we can print the same size design on all.
Yes, a white t-shirt with a 1 color print is the cheapest combination of shirt and services offered.
Our standard turnaround time is 7-10 days however during busier months (May – October) turnaround time is usually 10 – 14 days. We highly encourage customers placing orders for upcoming events to do so at least one month in advance of the event. You may choose to Rush your order for 5-7 business day service. Additional charges apply to rush orders.
For screen printing and embroidery, we require 12 item minimum. Promotional product minimums vary normally starting at 25 items depending on the item; contact us if you have any questions about promotional product item minimums.
| Number Of Ink Colors | Minimum Qty. Required |
| 1-4 | 12 |
| 5-6 | 36 |
As long as your design is the same on all items (same size, same placement and same colors), Sensational Tees can help you mix and match different shirt colors and styles. Give us a call at 757-240-3160 with this request and we'll help you save money on your order.
Unfortunately, we do not accept any customer or non-Sensational Tees supplier, clothing or any other items supplied by customers. We only print on and embroider items we sell from our catalogs due to liability risk.
Sensational Tees provides an electronic proof with every order via email. We strive to fulfill your expectations and will make changes until you are satisfied. If you prefer to have a printed sample in hand, you may place a minimum order of just 12 shirts.
We use Plastisol, water base or discharge inks, depending on the desired result.
The Plastisol ink we utilize for screen printing is very durable and will hold up for years. We recommend machine-washing your screen printed t-shirts inside out in cold water and tumble drying on low (unless the garment tag calls for a different drying procedure). We do not recommend dry cleaning any screen printed garments.
Yes, but water base or discharge ink must be used for request such as this we highly recommend sublimation print. Certain conditions and limits apply. Call us for details.
Art size depends on the smallest items on the order and/or the items you order. The maximum we can imprint is 15" wide by 18" tall.
No. Unfortunately, because there is time that goes into creating the art we do not make proofs without a deposit. You have the option of paying $75 non-refundable for the custom art/logo creation (up to 3 revisions).
For spot color designs, the maximum number of colors is 12 (dark shirts must count 1 color as a white under base).
Art rendering fees are based on the complexity of the design. In most cases artwork is done for a flat $75 charge except for embroidery there is a $50 digitizing fee. Embroidery digitizing fee can be avoided if you can provide us with the proper .DST file of your artwork.
Yes. PMS colors can be match at a rate of $5 per PMS match.
We do charge extra for discharge, water base and foil transfers. Please contact us for more details.
Unless a PO is used, no orders will be produced or ship without full payment. Orders must be paid in full prior to going into production and shipping. A delay in making full payment may also delay the delivery date.
We normally ship FedEx or UPS. Shipments are subject to weather delays and occasional delays which are outside of our control. The best thing to do is pad your delivery time just in case.