Frequently Asked Questions
If you don't see your question here don't be shy, contact us!
How do I order?
You may place your order on our website, over the phone or by email. We currently do not offer public access into our facility. All orders will be delivered to customers via UPS or FedEx. If you are seeking a quote or have an inquiry about services that we provide, the fastest way to receive a response is by emailing us at firstname.lastname@example.org.
Where are you located?
Our corporate office is located in the heart of Hampton, Virginia since August 2013. We do not physically print orders at our corporate office instead we are contracted with a large network of printing facilities here in Hampton Roads and across the USA. Working with a vast network of printing facilities allows us to eliminate production overhead cost that normally would be passed onto the customer. In turn we then pass along our savings to our customers allowing us to offer the same high quality and popular products as our competitors but at a much lower price.
What type of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal. We accept payments by phone, online via our website and by electronic invoice.
What states and countries do you offer services and delivery?
We ship to all states and territories of the USA. We offer international shipping at additional cost to cover customs, international shipping rates and other fees. Please contact us for our international rates and policy.
What if I need to change or add shirts to my order?
Once an order is submitted you have 24 hours to make any changes. Any changes or additions after 24 hours may incur restocking fees of up to 20% of your order total minus fees and taxes. Note: Changes or additions to your order may delay turnaround time.
What if I need to reorder?
If a reorder occurs 30 days from the original date of purchase, we extend the same unit prices per shirt, reset charges will apply. Reorders placed after 30 days may be priced as new orders.
Do I get a price break as my order gets larger?
Sensational Tees always offers quantity discounts, meaning the more you order at one time, the more discount you will receive. If you're ordering the same design, but want to mix and match different colors or styles, call us at 757-240-3160 or email us at email@example.com and we'll make sure you get the best price.
Do I have to order all the same size?
No, you can mix and match however you like as long as we can print the same size design on all.
Are white garments cheaper than colors?
Yes, a white t-shirt with a 1 color print is the cheapest combination of shirt and services offered.
How long will my order take?
Our standard turnaround time is 7-10 days however during busier months (May – October) turnaround time is usually 10 – 14 days. We highly encourage customers placing orders for upcoming events to do so at least one month in advance of the event. You may choose to Rush your order for 5-7 business day service. Additional charges apply to rush orders.
SCREEN PRINTING, EMBROIDERY and PROMOTIONAL PRODUCTS:
What is the minimum quantity to order?
For screen printing and embroidery, we require 12 item minimum. Promotional product minimums vary normally starting at 25 items depending on the item; contact us if you have any questions about promotional product item minimums.
Minimum Order Requirements
|Number Of Ink Colors||Minimum Qty. Required|
Can I order my design on multiple shirt styles and/or colors?
As long as your design is the same on all items (same size, same placement and same colors), Sensational Tees can help you mix and match different shirt colors and styles. Give us a call at 757-240-3160 with this request and we'll help you save money on your order.
Can you print on items that I provide?
Unfortunately, we do not accept any customer or non-Sensational Tees supplier, clothing or any other items supplied by customers. We only print on and embroider items we sell from our catalogs due to liability risk.
Can I get a screened sample of my design?
Sensational Tees provides an electronic proof with every order via email. We strive to fulfill your expectations and will make changes until you are satisfied. If you prefer to have a printed sample in hand, you may place a minimum order of just 12 shirts.
What type of ink do you use?
We use Plastisol, water base or discharge inks, depending on the desired result.
How long does the screen printing last on a shirt?
The Plastisol ink we utilize for screen printing is very durable and will hold up for years. We recommend machine-washing your screen printed t-shirts inside out in cold water and tumble drying on low (unless the garment tag calls for a different drying procedure). We do not recommend dry cleaning any screen printed garments.
Can you print over zipper or over item seams?
Yes, but water base or discharge ink must be used for request such as this we highly recommend sublimation print. Certain conditions and limits apply. Call us for details.
What is the maximum imprint area?
Art size depends on the smallest items on the order and/or the items you order. The maximum we can imprint is 15" wide by 18" tall.
Can I see a mock up proof of my design prior making deposit?
No. Unfortunately, because there is time that goes into creating the art we do not make proofs without a deposit. You have the option of paying $75 non-refundable for the custom art/logo creation (up to 3 revisions).
How many colors can you print?
For spot color designs, the maximum number of colors is 12 (dark shirts must count 1 color as a white under base).
What is the fee for art?
Art rendering fees are based on the complexity of the design. In most cases artwork is done for a flat $75 charge except for embroidery there is a $50 digitizing fee. Embroidery digitizing fee can be avoided if you can provide us with the proper .DST file of your artwork.
Can you match PMS (Pantone) colors?
Yes. PMS colors can be match at a rate of $5 per PMS match.
Do you charge extra for specialty inks?
We do charge extra for discharge, water base and foil transfers. Please contact us for more details.
Can you ship my order without payment?
Unless a PO is used, no orders will be produced or ship without full payment. Orders must be paid in full prior to going into production and shipping. A delay in making full payment may also delay the delivery date.
Can you guarantee the arrival of my order by a certain day via UPS?
We normally ship FedEx or UPS. Shipments are subject to weather delays and occasional delays which are outside of our control. The best thing to do is pad your delivery time just in case.